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Service Improvement Business Analyst

Job Posted: 18 days ago

Salary: £ 222 - 296 / Day
Job Type: Contract
Location: Godalming, Surrey

Expire in: 10 days

Job Description

About the Role

I am seeking a skilled and proactive Business Analyst to provide expert analysis and process improvement support across Housing Improvement Programme (HIP) workstreams. This role will play a key part in enhancing service delivery across areas such as safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.

You will translate complex regulatory and operational requirements into clear, efficient processes and controls, ensuring compliance, improved performance, and a high standard of customer satisfaction.

Key Responsibilities

Provide expert business analysis and process improvement support across multiple housing-related workstreams, including safety, quality, compliance, repairs, voids/lettings, leasehold, and tenancy management.
Translate regulatory and operational requirements into clear, practical processes, ensuring compliance and service efficiency.
Stay informed on emerging regulations, risks, and innovations, providing professional advice and recommendations to senior stakeholders including the Executive Head of Housing, Portfolio Holder, and Executive team.
Gather, document, and analyse business requirements, turning complex needs into workable, solution-focused outcomes.
Design and improve compliance-related processes (e.g. gas, electrical, fire safety, water hygiene, asbestos, lifts) in line with statutory requirements.
Map and optimise end-to-end processes for repairs, voids, and other key services, identifying opportunities to improve efficiency, cost control, and turnaround times.
Support the implementation of compliance policies and develop monitoring tools to support assurance and reporting.
Undertake independent validation of performance data to ensure accuracy and reliability.
Develop and maintain performance dashboards (e.g. Power BI - desirable) to support data-driven decision making. 

Person Specification

Essential:

Proven experience in business analysis and process improvement.
Strong ability to interpret and translate complex regulatory or operational requirements.
Experience of process mapping and workflow optimisation.
Analytical mindset with strong problem-solving skills.
Excellent stakeholder engagement and communication skills.
Experience working with performance data and reporting.Desirable:

Experience within housing, public sector, or regulated environments.
Knowledge of housing compliance areas (e.g. gas, fire safety, asbestos, etc.).
Experience using Power BI or similar data visualisation tools

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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