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IT Service Manager

Job Posted: 15 days ago

Salary: £ 400 - 500 / Day
Job Type: Contract
Location: Exeter

Expire in: 13 days

Job Description

Role: Service Manager

Day Rate: Market rate 

Location: Exeter / Hybrid ( 2 – 3 days per week, please note there won’t be any flexibility on this requirement) 

Clearance: Required 

The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement.

Key areas of focus include:

Owning and evolving ITSM strategy and governance (ITIL-aligned) 
Leading service improvement initiatives across operations and delivery teams 
Acting as the senior escalation point for stakeholders across the business 
Driving process optimisation through data and service analytics 
Managing service risk, compliance, and configuration across environments 
Leading and developing a team while ensuring capacity and performance targets are met
Contract & Budgets management experience
Public sector experience 
If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP

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