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IT Services Technician

Job Posted: 2 days ago

Salary: £ Competitive
Job Type: Permanent
Location: IV2 7GG

Expire in: a month

Job Description

About the Role

At , technology plays a critical role in supporting the delivery of outstanding care and operational excellence across our homes and support functions. We are looking for a proactive and technically skilled IT Services Technician to join our IT team and help ensure the availability, security and performance of our IT services nationwide.

In this varied and hands-on role, you will support the monitoring and maintenance of our IT infrastructure, helping to identify and prevent issues before they impact users and services. You'll work closely with the wider IT team and Services Desk to provide effective support, resolve performance issues and contribute to the continuous improvement of our network and systems environment.

This is an excellent opportunity for someone with strong infrastructure and networking knowledge who enjoys problem-solving, continuous learning and delivering excellent customer support in a fast-paced environment.

What You'll Be Doing

Network & Infrastructure Monitoring

Monitor server and network      performance across the IT estate

Set up and maintain monitoring      solutions to support proactive IT service management

Analyse network performance and      implement corrective actions to resolve issues and improve reliability

Monitor and maintain network      servers, including supporting upgrades and improvements

Document processes and maintain      network performance metrics and reporting

Keep up to date with emerging      technologies and identify opportunities for improvement across the      infrastructure estate

  IT Support & Service DeliverySupport the Service Desk with the      investigation and resolution of performance-related issues

Provide network support and      troubleshoot connectivity problems across sites and services

Assist in restoring services      quickly and effectively to minimise operational disruption

Work collaboratively with IT      colleagues and non-technical stakeholders to deliver excellent service      support

 Security & Systems Administration

Configure and assess hardware and      application security logs to identify and manage risks

Perform systems administration      tasks to maintain the integrity and security of IT services

Support network security      requirements and ensure systems remain secure and compliant

Assist with maintaining stable,      secure and high-performing IT infrastructure environments

 Network Configuration & Connectivity

Configure hardware and software      to optimise network communication and performance

Support the setup and maintenance      of LAN and WAN networks

Configure and support Voice over      IP (VoIP) and VTC devices

Manage IP addressing and maintain      accurate system and network reporting

 About YouEssential Skills & Experience

Minimum of 2 years' experience in      an IT support or infrastructure-focused role

Experience working in a      service-oriented environment with a strong focus on end-user support

GCSE Grade C (or equivalent) or      above in Maths and English

Good knowledge of IT services and      service delivery principles

Strong technical skills across      networking, infrastructure and IT security

Full clean UK driving licence and     flexibility for nationwide travel

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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