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IT Support Analyst

Job Posted: 2 hours ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Southampton, Hampshire

Expire in: a month

Job Description

Application Support Consultant

£26,000 - £28,000 per annum + benefits

Southampton - Full Time, On Site (5 days)

We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton.

This is an excellent opportunity to work in a dynamic environment, providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You'll play a key role in ensuring smooth operations and delivering exceptional service.

Key Responsibilities

Provide front-line support via telephone, email, and remote access.
Troubleshoot and resolve technical issues, escalating where necessary.
Document software defects and liaise with developers for fixes.
Apply configuration changes and upgrades to live environments.
Support customer implementations and site go-lives. 

About You

Experience in a customer service or support role.
Strong communication skills with a confident telephone manner.
Ability to manage and prioritise workload effectively.
Experience in software support or ERP systems is advantageous. 

Employee Benefits

25 days annual leave plus bank holidays.
Private healthcare.
Exercise reimbursement (gym or golf membership). 

If you're passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we'd love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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