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IT Support Analyst

Job Posted: 8 hours ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Salisbury, Wiltshire

Expire in: a month

Job Description

Your new company 
We are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development.

Your new role 
As an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential. 

What you'll need to succeed 

At least 2 years' experience in IT support or a similar role
Strong knowledge of Microsoft operating systems and Office 365
Familiarity with ITIL v4 principles
Excellent troubleshooting and customer service skills
Ability to work independently and as part of a team
Eligibility for BPSS and SC clearance (British passport required)
A proactive, "switched-on" approach and willingness to learn
Full UK driving licenceDesirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune. 

What you'll get in return 

Competitive salary starting at £32,000 with scope to progress to £35,000
Exposure to digital transformation projects and Azure migration
Professional development opportunities and ITIL-aligned processes
A supportive team environment with a focus on growth and improvement
What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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