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IT Support Analyst

Job Posted: 17 days ago

Salary: £ 26,000 - 27,500 / Annum
Job Type: Permanent
Location: Darwen

Expire in: 11 days

Job Description

IT Support Analyst - Lancashire 

We’re looking for a proactive IT Support Analyst to provide high‑quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.

Key Responsibilities

Deliver 1st/2nd line support via phone, email, and in person
	
Manage and resolve support tickets, escalating when needed
	
Install, configure, and maintain laptops, desktops, Macs, and software
	
Troubleshoot hardware, software, and mobile device issues
	
Maintain IT asset records and equipment storage
	
Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
	
Assist with IT projects, system upgrades, and office moves

What You’ll Bring

Experience in IT support or service desk roles
	
Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
	
Good understanding of PC hardware and basic networking
	
Experience with ticketing systems (desirable)
	
Relevant certifications (CompTIA, MCP) are a bonus

Skills

Excellent communication and customer service
	
Proactive, hands-on approach
	
Strong multitasking and prioritisation abilities
	
Willingness to learn and develop

Benefits

Life insurance
	
Cashback healthcare plan
	
Retail and high street discounts
	
Additional enhanced benefits with service

If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.

Interested? Please Click Apply Now

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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