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IT Support Engineer

Job Posted: a month ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Peterborough

Expire in: a day

Job Description

Technical Support Engineer

Peterborough
 £30,(Apply online only) – £35,(Apply online only) DOE
 Full-Time | Permanent

Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough.

This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued.

The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients.

The Role

This position goes beyond traditional IT support. You’ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services.

Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities.

Key Responsibilities

Technical Support & Systems Management

Deliver 2nd line support for software applications and business systems
Take ownership of escalated incidents through to resolution
Investigate recurring technical issues and implement preventative solutions
Assist with software updates, testing, and feature deployments
Maintain internal support documentation and knowledge resources
Monitor system performance and proactively identify risks
Customer & Technical Account Support

Act as a technical contact for key customer accounts
Deliver onboarding and user training sessions
Provide guidance on best practice system usage
Monitor customer engagement and support retention initiatives
Assist in maintaining excellent service delivery standards
Work collaboratively to improve the customer experience
Database & Data Support (Desirable)

Support SQL database maintenance and integrity
Write and optimise SQL queries for reporting and troubleshooting
Assist with data audits, backups, and validation checks
Investigate data discrepancies and support corrective actions
Support data migration and configuration changes
Skills & Experience Required

Minimum 3 years’ experience within IT, systems, or application support
Strong knowledge of Windows Server environments and networking fundamentals
Experience troubleshooting application and system-related issues
Confident communication skills with the ability to manage customer relationships professionally
Experience using ticketing/service management systems
Strong analytical and problem-solving capabilities
Ability to manage workload independently and prioritise effectively
Desirable Experience

Office 365
SharePoint
Network administration
SQL/database support
What’s on Offer?

Competitive salary of £30,(Apply online only) – £35,(Apply online only) DOE
Permanent full-time position
Monday to Friday working hours (09:00 – 17:15)
Ongoing training and development opportunities
Career progression within a growing organisation
Company laptop and mobile phone
Company pension scheme
Free on-site parking
20 days holiday plus bank holidays
Additional Information

Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting.

A full UK driving licence is preferred.

If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email , or call (phone number removed) for a confidential chat.

INDPB

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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