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IT Support Engineer

Job Posted: 3 days ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Hertfordshire

Expire in: 25 days

Job Description

IT Support Engineer (1st / 2nd Line)

Location: Hoddesdon
Salary: Competitive
Contract: Permanent, Full Time
Travel: Occasional travel to sites across UK&I

Yolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team.

This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You'll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support.

What you'll be doing

Providing 1st and 2nd line support across desktops, laptops, mobiles, printers and peripherals
Managing and resolving support tickets in line with SLAs
Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
Managing users and access through Active Directory / Entra ID
Supporting MFA, Conditional Access and Microsoft Defender
Deploying and managing devices through Microsoft Intune / Endpoint Manager
Supporting joiners, movers and leavers
Assisting with patching, vulnerability remediation and endpoint security
Supporting IT asset, licence and subscription management
Troubleshooting basic networking and connectivity issues
Maintaining IT documentation and knowledge base articles

What you'll bring

You'll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside:

Strong Windows desktop support experience
Good working knowledge of Microsoft 365
Experience with Active Directory / Entra ID
Exposure to Microsoft Defender / Advanced Threat Protection
Basic networking knowledge
Experience supporting remote or multi-site users
Strong troubleshooting and communication skillsExperience with Microsoft Intune, Azure, Dynamics 365 Business Central, Power Platform, Paxton, Time & Attendance systems or Splicecom PBX would be advantageous, but isn't essential.

What's in it for you?

You'll join a collaborative IT team operating in a modern Microsoft-first environment, with exposure to cloud, security and endpoint management technologies. There's also genuine scope to develop towards senior support, infrastructure or specialist positions.

Ready to Apply?

Contact Jack Winder to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme-just get in touch!

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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