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IT Support Role - 2nd Line Support

Job Posted: 3 hours ago

Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Edinburgh

Expire in: a month

Job Description

This IT Support Role offers an exciting opportunity to provide technical assistance within a highly successful business. The position requires problem-solving skills and the ability to manage technology-related support efficiently.

Client Details

A highly successful business

Description

Provide first-line IT support, including troubleshooting technical issues and resolving user queries.
Maintain and update IT systems and infrastructure to ensure smooth operations.
Assist in the installation and configuration of hardware and software.
Monitor system performance and implement improvements where necessary.
Ensure security protocols and data protection measures are adhered to.
Collaborate with the technology team to support projects and system upgrades.
Document and maintain records of IT processes and solutions.
Provide training and guidance to staff on IT systems and tools.Confidently support Windows, Apple and Android devices.

* Support retail store devices such as Tablets, PED, Tills, Label Printers etc.

* Demonstrate confidence in managing basic Windows Server administration.

* Possess a strong understanding of networking fundamentals, including IP

addressing, DNS, DHCP, and basic troubleshooting of network issues.

* Ensure compliance with security requirements such as GDPR and PCI DSS.

* Install, configure, and support modern productivity tools such as, but not limited

to Microsoft Office 365, Teams, SharePoint etc.

* Good understanding and adhere to strict compliance of IT security best

practises to protect the business against cyber threats.

* Conduct hardware and software inventory, documentation, and licensing

compliance.

* Collaborate with other IT teams, vendors, and stakeholders to implement new

technologies and solve complex problems.

* Create and update technical documentation, user manuals, and training

materials.Profile

A successful IT Support Role should have:

Proven experience in IT support or a related field
A strong understanding of computer systems, networks, and software applications.
Excellent problem-solving skills and attention to detail.
Good communication skills to assist and train non-technical staff.
Ability to work effectively both independently and as part of a team.
A proactive approach to identifying and resolving technical issues.
Relevant IT certifications or qualifications are desirableJob Offer

A competitive salary up to £35,000 per annum.
A permanent contract within a reputable company in the retail industry.
Opportunities to develop your skills and advance your career in technology.
An engaging and supportive work environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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