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L3 Voice Operations Engineer

Job Posted: an hour ago

Salary: £ Competitive
Job Type: Contract
Location: London

Expire in: a month

Job Description

Position: L3 Voice Operations Engineer
Location: United Kingdom (Remote)
12 months contract position

L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends.

Requirements:

  * Familiarity with ITIL framework, including Incident, problem, and change management.

  * Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.

  * Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing

  * Avaya System Manager and Session Manager

  * 5 years of experience in working with enterprise base voice and data

  * Cisco CCNP Collaboration level knowledge (certification is not a must)

  * Communicate with business units during projects and incidents.

  * Operational acceptance of new deployments and creating technical documentation for as built environment.

  * Tracking work activity in Service Now ticketing system.

Skills Desired:

  * CUCM

  * Cisco UCCX

  * IPC, Private Wires

  * IPC Unigy Trading System, NICE Voice Recording

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