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Learner Engagement Officer

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: Birmingham, West Midlands (County)

Expire in: a day

Job Description

The Learner Engagement Officer is responsible for promoting Momentum Training programmes and supporting learners throughout their learning journey. The role focuses on increasing learner enrolments, building strong relationships with referral partners, and ensuring learners remain engaged and supported from enrolment through to completion.

The Learner Engagement Officer will work closely with tutors, employers, community organisations, and job centres to help individuals access training and progress into employment.

Key Responsibilities

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    Promote Momentum Training courses through community outreach, presentations, and local events.

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    Engage with Job Centres, community groups, charities, and employers to generate learner referrals.

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    Provide information, advice, and guidance (IAG) to potential learners about available training opportunities.

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    Support the enrolment process and ensure learners are registered correctly onto programmes.

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    Work towards learner recruitment and course start targets.

  * Act as a key point of contact for learners throughout their training programme.

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    Provide encouragement and support to help learners stay motivated and complete their courses.

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    Identify barriers to learning and signpost learners to appropriate support services.

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    Build and maintain strong relationships with external stakeholders

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    Attend careers fairs, employability events, and community sessions to promote Momentum Training programmes.

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    Identify new partnership opportunities to increase learner referrals.

Skills and Experience

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    Strong communication and interpersonal skills

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    Experience working with learners, customers, or community groups

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    Ability to build relationships with stakeholders and employers

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    Good organisational and time management skills

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    Ability to work towards targets and deadlines

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    Basic IT skills (Microsoft Office / CRM systems)

Personal Qualities

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    Passionate about helping people improve their skills and employment prospects

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    Motivated, proactive, and results driven

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    Ability to inspire and motivate learners

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    Professional and approachable

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    Commitment to safeguarding, equality, and inclusion

If you’re ready to make a difference in people’s lives and help learners achieve their potential, apply now

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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