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Mercedes-Benz Head of Service

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Newcastle upon Tyne

Expire in: 16 days

Job Description

About the role

An excellent opportunity has arisen for an experienced Head of Service to join Mercedes-Benz of Newcastle.

As a Sytner Head of Service, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors, technicians and support team within the service department and deliver a full Aftersales service to our customers, whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. 

You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.

You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.

When applying for this role please consider that we require candidates to have management/supervisory experience in an Aftersales department as a minimum requirement for this role.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 27 days plus bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Private Medical Insurance

Recognition of Long Service every 5 years

Discounted Car Schemes

Career Development

Enhanced Pension Entitlement

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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