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Service Desk Analyst

Job Posted: a month ago

Salary: £ Competitive
Job Type: Permanent
Location: NE4, Newcastle Helix, Newcastle upon Tyne

Expire in: 14 hours

Job Description

Service Desk Analyst (x2)

Newcastle upon Tyne (Hybrid Working)
Excellent Career Development | Hands-on Project Exposure

We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket-only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business.

If you’re someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career.

The Role

As part of our Service Desk team, you’ll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively.

Alongside core support responsibilities, you’ll have the opportunity to:

  * Contribute to IT improvement projects

  * Get involved in system upgrades, rollouts, and changes

  * Work closely with wider IT teams and learn new technologies

Key Responsibilities

  * Provide responsive and effective IT support across the business

  * Log, manage, and resolve incidents and service requests in line with SLAs

  * Escalate issues where required, following established procedures

  * Maintain clear communication with users throughout issue resolution

  * Collaborate with colleagues on ongoing IT initiatives and project work

  * Support continuous improvement across service delivery

About You

We’re looking for people who:

  * Have previous experience in a Service Desk / Helpdesk role

  * Are confident, approachable, and customer-focused

  * Communicate clearly with both technical and non-technical users

  * Thrive in a fast-paced environment and stay calm under pressure

  * Enjoy learning and want exposure beyond traditional support work

Technical Skills

You should have experience with:

  * Windows 10 / Windows 11

  * Microsoft 365 (O365)

  * Active Directory

  * IT ticketing systems and SLA-driven environments

  * Working with third-party providers and escalation processes

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Service Desk Analyst job near me in NE4, Newcastle Helix, Newcastle upon Tyne! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!