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Microsoft 365 Support Engineer

Job Posted: 22 days ago

Salary: £ 30,000 - 45,000 / Annum
Job Type: Permanent
Location: Manchester

Expire in: 6 days

Job Description

Microsoft 365 Support Engineer

We are seeking a highly organised and detail-oriented Microsoft 365 Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.

The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.

Key Responsibilities

1. Customer Onboarding & Implementation

Support initial setup of client environments, including user accounts and SharePoint configurations.
	
Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
	
Liaise between clients and development teams to escalate and resolve technical matters.
	
Provide best practice advice on Microsoft 365 tenancy setup.
	
Assist with data imports into SharePoint and resolve migration issues.
	
Execute PowerShell scripts for automation and bulk changes.

2. Technical Support & Automation

Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
	
Collaborate with support teams to resolve complex technical issues.
	
Automate repetitive tasks to improve team efficiency.

3. Documentation & Knowledge Management

Maintain and update internal knowledge bases and troubleshooting guides.
	
Document client tenancy configurations and technical implementation notes

Key Requirements

Strong client service mindset with excellent attention to detail.
	
Comfortable working independently and in collaborative teams.
	
Able to prioritise and perform under pressure in fast-paced environments.
	
Strong communicator – both written and verbal – with confidence in client meetings.
	
Analytical mindset with excellent troubleshooting capabilities.

Essential Experience

Microsoft SharePoint – Advanced understanding of configuration and permissions.
	
Microsoft Entra ID – Experience with access and identity management.
	
PowerShell – Proficient in scripting and automation tasks.

Desirable Knowledge

Microsoft Exchange Online
	
Microsoft Purview
	
Microsoft Teams
	
Microsoft Copilot

Benefits

25 days annual leave + public holidays + your birthday off
	
Professional development opportunities
	
Private medical and dental insurance
	
Life assurance
	
Central Manchester office (3 days office-based)

Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.

Microsoft 365 Support Engineer

Before You Apply

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Looking for your next career move? Join a top company hiring Microsoft 365 Support Engineer job near me in Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!