Hiring Now: Mortgage Administrator Near You – Apply Today!

Your Next Mortgage Administrator Job Starts Here – Apply Now!

Mortgage Administrator

Job Posted: 15 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: 13 days

Job Description

Our Basingstoke based client is seeking a detail-oriented Mortgage Administrator to join their team . The successful candidate must have experience supporting mortgage applications from submission through to completion. Skilled in managing application pipelines, handling inbound and outbound broker calls, chasing documentation and supporting underwriters to ensure cases progress efficiently and accurately. You will be known for delivering excellent customer service, maintaining strong regulatory compliance and working collaboratively with brokers, solicitors and internal teams to meet service levels and completion targets while ensuring customers are treated fairly.

Key responsibilities:

  * Process mortgage applications

  * Be the first point of contact on the telephone for the Intermediary panel, providing quick and clear responses.

  * Make outbound calls following up on documentation, second charge consent, valuations and escalate any cases where you feel timescales are not being met to the Underwriter responsible for the case, Senior Underwriter or Underwriting Manager

  * Provide technical assistance to the Intermediary panel in respect of the Broker Portal & Global Iris, payment collection services

  * Ensure you challenge yourself and the underwriters you are supporting, to ensure the company only ask for the correct documentation and information required to make a lending decision and no more. To ensure the accuracy of all notes, requirements and conditions added to an application

  * Manage a pipeline of mortgage applications from receipt through to completion, ensuring telephone calls are made to chase up or obtain clarification of information

  * Work with the underwriting team and completions team, to ensure prompt issue of documentation, valuation instruction and offer production

  * Work as part of the Lending team, to achieve the required completion target, assisting the completions team where required with quick and concise answers to questions and points of clarification they may raise

  * Assisting with the production and preparation of monthly reporting

Skills and experience:

  * Experience of manually writing mortgage applications, rather than decision backed systems

  * Excellent telephone manner and customer service skills

  * Experience of working within a busy team environment

  * Experience in managing own workload and bring flexible where required in the approach to day-to-day activities.

  * Strong analytical skills and attention to detail

  * Working in in line with the agreed Lending Manual & Processing Manual and process documents

  * Build relationships with the external Sales Business Development Team

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Mortgage Administrator job near me in Basingstoke, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!