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Office Manager

Job Posted: 6 hours ago

Salary: £ 37,000 - 42,000 / Annum
Job Type: Permanent
Location: CM8, Witham, Essex

Expire in: a month

Job Description

Job Title: Office Manager

Reports To: General Manager

Business Area: Sales Office

Location: Witham

Role Purpose

Chase Taylor are working on behalf of a well-established aluminium fenestration manufacturer seeking an experienced Office Manager to oversee and coordinate day-to-day office operations across multiple product divisions. The role is central to ensuring smooth operational performance across customer service, technical support, and administrative functions, while driving a strong culture of accountability, efficiency, and continuous improvement.

The Office Manager will work closely with senior leadership and cross-functional teams to ensure service excellence, maintain high operational standards, and support the wider business in delivering consistent customer satisfaction and ongoing performance improvement.

Key Responsibilities

Operational Management

  * Oversee daily customer service and administrative operations across multiple product areas

  * Maintain performance visibility through dashboards, reporting tools, and structured follow-up actions

  * Act as escalation point for complex operational and customer issues, ensuring timely resolution and root cause analysis

  * Ensure efficient workflow across all office-based processes and support functions

Leadership & People Development

  * Lead, manage, and develop the office and customer/technical support team

  * Conduct regular one-to-ones, coaching sessions, and performance reviews

  * Build a high-performance culture focused on accountability, teamwork, and continuous improvement

  * Support recruitment, onboarding, and induction of new team members

Service Level Delivery

  * Monitor KPIs and SLAs, taking proactive action where performance is at risk

  * Use data and customer feedback to identify and implement service improvements

  * Deliver regular team briefings to communicate priorities, progress, and expectations

Systems & Process Improvement

  * Support implementation of new systems, tools, and operational processes

  * Identify inefficiencies and collaborate with relevant teams to improve workflows

  * Lead or support root cause analysis investigations and ensure corrective actions are embedded

  * Drive continuous improvement initiatives using Lean principles

Customer Experience & Communication

  * Promote a strong customer-first culture across the team

  * Review customer communications to ensure clarity, consistency, and professionalism

  * Capture and share customer and installer feedback to support wider business improvements

Stakeholder & Cross-Functional Collaboration

  * Represent the office function in operational and leadership meetings

  * Work closely with operations, production, sales, and business systems teams

  * Maintain strong internal relationships through effective communication and follow-through

Performance Reporting & Continuous Improvement

  * Maintain accurate reporting on key operational and service metrics

  * Analyse trends to identify risks, inefficiencies, and improvement opportunities

  * Lead or support continuous improvement projects to enhance performance

Health, Safety & Compliance

  * Ensure office operations comply with Health & Safety standards and company policies

  * Maintain accurate compliance records, training logs, and documentation

  * Promote a safe and compliant working environment across the team

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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