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Onboarding Customer Service Specialist

Job Posted: 22 days ago

Salary: £ 23,132 - 25,000 / Annum
Job Type: Permanent
Location: Lancaster

Expire in: 6 days

Job Description

Interaction Recruitment are currently recruiting for an experienced telephone based customer service specialist to work within the onboarding division of our financial services client who are looking to expand the team working out of their Lancaster office.

The Role

As an onboarding professional, you'll be the clients first point of contact to ensure any new engagement is given a seamless. Smooth professional onboarding experience when setting clients up for success from day one. This is an amazing opportunity to work alongside other onboarding professionals who love making a real impact within the industry!

This opportunity will be office based Monday to Friday 08:45 - 17:00 so applicants MUST be able to commute to central Lancaster however once the probation period has been completed a hybrid work option is available for 2 office and 3 remote days per week. 

In addition to the basic salary package, there will also be an uncapped commission package on offer.

The onboarding co-ordinator must have excellent communication skills both verbally and written.

Duties will include but not limited to the following

To ensure all validation steps are followed and completed accurately
Onboarding clients over the telephone utilising inhouse computer systems
Ensure all details provided to the delivery teams are accurate and up to date
Managing the implementation and onboarding of new payroll clients, ensuring seamless transitions from their current providers.
Building strong relationships with new clients from day one, becoming their trusted payroll partner.
To work along side sales and payroll specialists to ensure a smooth seamless process delivery
Representing the brand to the highest level.
Ensure all onboarding processes are compliant and in line with relevant legislation
The ideal candidate

Have a reasonable understanding of the outsourced payroll industry
MUST Have extensive telephone based customer service experience covering the last two years
Keen eye for detail
Confidence to escalate where needed
Excellent communication skills both written and verbal
Experience in Microsoft applications
Ability to manage your own workload in a fast-paced environment

If you feel the above is the role for you and you have the attributes and previous experience to bring then click on the link and submit your CV.

Our client has no sponsorship licence so applicants who require sponsorship for a work visa will not be considered.

INDLIV

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