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Online Live Chat Agent (Hybrid working)

Job Posted: 17 days ago

Salary: £ 26,000 - 27,000 / Annum
Job Type: Permanent
Location: Maidstone, Kent

Expire in: 11 days

Job Description

Online Live Chat Agent

Location: Kent (Hybrid - 1 days in the office, 4 days working from home)
Salary: £26,200 per annum

Please only apply if you are based in Kent.

Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced environment?

We are currently recruiting for an Online Live Chat Agent to join our Manufacturing client's growing customer support team. This is a fantastic opportunity to join a modern, customer-focused business offering a hybrid working arrangement and a supportive team environment.

As the first point of contact for customers, you will play a key role in delivering a positive customer experience, responding to enquiries via live chat and email, and ensuring issues are resolved efficiently and professionally.

What You'll Be Doing:

Responding to customer enquiries via live chat and email in a timely and professional manner
Providing accurate information and support to customers
Investigating and resolving customer issues, escalating more complex cases where necessary
Maintaining detailed and accurate customer records
Working closely with internal teams to ensure customer queries are resolved effectively
Delivering a positive customer experience with every interaction

What We're Looking For:

Excellent written and verbal communication skills
Strong attention to detail and problem-solving abilities
Previous experience in customer service, contact centre, live chat, retail, hospitality, or a similar customer-facing role
Ability to manage multiple conversations and tasks simultaneously
A positive, proactive, and customer-focused approach
Good IT skills and confidence using multiple systems

What's in It for You?

Competitive salary of £26,200 Full training and ongoing support
Opportunity to develop your customer service career within a growing organisation
Friendly and collaborative team environmentIf you're looking for a role where you can make a real difference to customers while enjoying the flexibility of hybrid working, we'd love to hear from you.

Apply now with your CV!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. 

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Online Live Chat Agent (Hybrid working) job near me in Maidstone, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!