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Online Support Adviser (Client Support)

Job Posted: 9 days ago

Salary: £ 26,450 - 26,450 / Annum
Job Type: Permanent
Location: LS1, Leeds, West Yorkshire

Expire in: 18 days

Job Description

Online Support Adviser (Client Support)
£26,450 basic + 8% bonus + genuine career progression + great perks!
Looking for a role where you can combine admin skills with real customer interaction? We’re expanding our Online Support Team and looking for someone who thrives on helping people and keeping things running smoothly.
You’ll be the link between clients and advisers. Managing enquiries, supporting applications, and making sure every customer gets a great experience from start to finish.
We’ve featured in the Sunday Times ‘Best Companies to Work For’ list and built an excellent reputation on Trustpilot! Don't just take our word for it, go ahead, check us out!
What you’ll be doing:
  * Managing inbound enquiries and supporting client journeys
  * Speaking with clients and advisers, providing clear and friendly communication
  * Keeping systems updated and cases progressing
  * Identifying opportunities to move applications forward
  * Using problem-solving and relationship-building skills to deliver great outcomes
We’re looking for:
  * A friendly, confident phone manner and strong listening skills
  * Someone comfortable with IT systems and quick to learn
  * A positive attitude and strong communication skills
  * A balance of personal drive and team collaboration
  * Someone who enjoys helping people and solving problems
What’s in it for you?
  * £26,450 basic salary
  * 8% bonus based on personal and company performance
  * Full training and ongoing development
  * Clear career progression opportunities
  * A supportive, collaborative team environment
  * A role where you can genuinely make a difference
Location & start date
  * Start date: ASAP
  * Location: Leeds City Centre
  * Office-based initially, with hybrid options over time
What’s the process like?
  * Apply with your CV (no AI here, we actually read them!)
  * Informal chat with Sophie to get to know you
  * Formal interview at our office
  * Clear feedback throughout, no ghosting!
Have we enticed you enough?
Apply now and we'll be in touch as soon as possible

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Looking for your next career move? Join a top company hiring Online Support Adviser (Client Support) job near me in LS1, Leeds, West Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!