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Operations Administrator

Job Posted: 8 days ago

Salary: £ 26,200 - 26,200 / Annum
Job Type: Permanent
Location: Chester, Cheshire West and Chester

Expire in: 19 days

Job Description

Working for a global company who pride themselves on their innovative technology, the Operations Administrator will play a key role in supporting the Operations function by managing order processing activities, including placing new orders, coordinating repairs, handling credit returns, and processing replacements.

The team is responsible for ensuring all orders and processes are completed efficiently and accurately, delivering industry-leading customer service. This role requires a high level of attention to detail, strong organisational skills, and the ability to manage quality and accuracy across all order processing tasks.

The Operations Administrator will be rewarded with 26 days’ holiday, plus bank Holidays; a contributory pension scheme; an annual company bonus; life assurance; an employee assistance scheme; free onsite parking – and may more!!

Role duties:

  * Process new orders within the ERP system, including scanning and transferring product files.

  * Manage the replacement and dispatch of faulty products, ensuring timely return to appropriate global refurbishment and distribution centres.

  * Handle customer returns and credit processing, coordinating shipments to global refurbishment centres as required.

  * Pick, pack, and dispatch orders from the local warehouse, maintaining accurate and efficient order fulfilment.

  * Support warehouse operations by ensuring effective stock control, inventory maintenance, and coordination of stock ordering and supplier deliveries.

Experience and competencies:

  * Previous order processing, logistics administration or operations administration experience is essential.

  * Proven experience working to KPIs, with a strong focus on accuracy and efficiency.

  * Excellent attention to detail and a high standard of work quality.

  * Strong IT proficiency, including MS Office, ERP, and CRM systems (Salesforce experience preferred).

  * Excellent interpersonal and communication skills, with the ability to build effective relationships with internal and external stakeholders.

  * Highly self-motivated, with the ability to manage and maintain personal quality standards independently.

KEYWORDS: orders, data entry, returns, ERP, CRM, Salesforce, dispatch, administration, stock

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are acting on behalf of the client as an Employment agency in relation to this vacancy.

We are an equal opportunities agency and welcome applicants from all backgrounds

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