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Operations Agent

Job Posted: 20 days ago

Salary: £ 27,000 - 27,000 / Annum
Job Type: Contract
Location: Newark on Trent, Nottinghamshire

Expire in: 8 days

Job Description

A Culture of Investment in People

The business is clear that it is only as strong as its people. There is a real focus on investing in employees, supporting development, and ensuring people feel valued, supported, and able to grow within their roles.

They’ve already brought in 5 new starters this year alone, and after a strong 6 months of expansion, they’re now looking for a few more Operations Agents to join the team.

Benefits & What You Can Expect

This business offers a strong benefits package designed to support both your wellbeing and long-term development:

  * Pension Scheme – Contributory pension with Royal London for UK staff, with plans currently being developed for a Salary Sacrifice scheme

  * Private Health Insurance – BUPA cover

  * Life Assurance – Provided from day one, with a death in service benefit of 4x annual salary

  * Critical Illness Cover – Included from day one, covering a range of core illnesses, including cover for children

  * Training & Development – Ongoing training provided based on departmental and individual development needs

  * Performance Reviews – Regular reviews to support KPI setting, personal objectives, and team goals

  * Annual Bonus – Discretionary bonus paid in November, subject to company performance

  * Holiday Entitlement – Service-based increase, with one additional day per year of service up to 5 extra days

  * Birthday Day Off – An extra day’s holiday to celebrate your birthday

  * Christmas Shopping Day – An additional day off in December to support Christmas preparations

  * Staff Hotel Rates – Discounted rates at member hotels, subject to availability

What You’ll Be Doing

A varied operations role split across customer support and data processing:

  * Handling hotel queries via Zendesk

  * Supporting with rate and room visibility issues, access requests, and general support tickets

  * Loading and maintaining hotel rates accurately across multiple systems

  * Working heavily with Excel (VLOOKUP + data manipulation essential)

  * Building strong relationships with hotel partners

What They’re Looking For

  * Strong attention to detail (this is absolutely key)

  * Comfortable using Excel (VLOOKUP/data handling required)

  * Good communication skills, especially written

  * Organised, reliable, and able to juggle multiple tasks

Interested?

If you’re detail-focused, confident with systems and Excel, and want to join a business where things are genuinely moving, I’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Operations Agent job near me in Newark on Trent, Nottinghamshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!