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Operations, Legal & Commercial Recovery Lead

Job Posted: 11 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: LS12

Expire in: 17 days

Job Description

Operations, Legal & Commercial Recovery Lead

 Location: Leeds (office-based initially) Salary: £32,000 base + uncapped performance incentives (OTE £44,000+) Start Date: Immediate
 
Role Summary
 Our Client are not hiring a administrator — they are hiring a commercial fixer. Our clients solar/renewables business is navigating a critical 6-week turnaround window involving operational backlog, reputational recovery, and legal pressure. This role combines 50% Operations, 30% Dispute Resolution, and 20% Commercial 
  
 Recovery
 You will lead customer support, repair compliance systems, defend the business against claims, and recover outstanding revenue. This is a high-impact, high-autonomy role for someone who thrives under pressure and delivers measurable results fast.
  
 The Opportunity
 This is a performance-driven position designed for someone who wants influence,
 challenge, and reward.
 Base Salary: £32,000 Performance Bonuses :
  
 Turnaround Bonus (6-Week Target)   
Trigger: Raise company rating on Trustpilot from 2.9 → 4.0 and hold 7 days 
Reward: £1,500 one-off bonus   
 Legal Shield Bonus (Ongoing)   
Earn 5% of any cost savings achieved when settling claims below reserve value   
 Debt Hunter Bonus (Ongoing)   
Earn 5% of recovered cash on debts aged 90+ days  This structure is designed as a "write-your-own-cheque" system for high performers.

We are not seeking traditional customer service managers. We are seeking someone commercially tough, legally aware, and psychologically resilient.
  
 Likely Backgrounds
  
Utilities or energy dispute resolution (Ombudsman-level exposure) 
Claims management or paralegal roles 
Credit control leadership with litigation experience  Core Traits
  
Exceptional resilience and composure under pressure 
Practical legal knowledge and negotiation instinct 
Assertive but personable communication style 
Highly organised and detail-driven 
Commercially focused decision maker  Key Responsibilities
 1) Reputation Turnaround Conduct full forensic audit of negative reviews
  
Personally contact dissatisfied customers to negotiate resolutions 
Convert negative reviewers into positive outcomes where possible 
Proactively generate compliant positive reviews from satisfied customers  2) Certification & Compliance Control
  
Clear certification backlog and ensure customers receive required documentation 
Manage non-MCS application workflows with Octopus Energy 
Coordinate external certification providers 
Gatekeep installer payments until documentation standards are met  3) Legal Defence Act as primary contact for all legal claims
  
Prepare court bundles and witness statements 
Represent the business in mediations 
Manage external solicitors and control unnecessary costs 
Prioritise early settlement where commercially beneficial  4) Debt Recovery Personally pursue aged debt
  
Negotiate enforceable repayment plans 
Instruct enforcement officers where required 
Convert outstanding invoices into cash

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