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Operations Manager

Job Posted: 5 hours ago

Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: TF3, Telford, Telford and Wrekin

Expire in: a month

Job Description

Innova Search are working with a specialist manufacturing SME in the West Midlands to recruit an Operations Manager. The business is currently growing due to product demand, with their offering a bespoke manufactured product sold in the UK & overseas.

Role

As the company continues to grow both operationally and commercially, the business is seeking a practical, people-centred leader who can take ownership of day-to-day activity while contributing to the broader strategic direction. You will:

  * Oversee all operational functions, including production, warehousing, and administrative support

  * Provide strategic guidance to help shape future growth

  * Work closely with the leadership team to make key decisions affecting output, profitability, and customer satisfaction

Responsibilities:

  * Take full ownership of all day-to-day operations across office, production, and warehouse functions, ensuring a seamless order-to-dispatch workflow

  * Protect and enhance the company’s reputation for exceptional quality, accuracy, and on-time delivery while supporting the planned scale-up

  * Build the systems, processes, documentation, and team capability needed to increase production capacity without compromising standards

  * Develop, coach, and structure the team so the business has strong internal leaders ready to support future growth improvement to ensure the business grows in a controlled, quality-driven way.

  * Overseeing the complete order cycle: reviewing customer requirements, scheduling production, monitoring workflow, and ensuring packing and dispatch meet exact specifications

  * Walking the floor across office, production, and warehouse to solve issues in real time and support the team during busy periods

  * Running daily team huddles to set priorities, surface bottlenecks, and reinforce quality expectations

  * Reviewing quality checks, resolving any issues before they reach customers, and handling escalations when needed

  * Coaching team members, reviewing KPIs, planning staff development, managing resource allocation, and handling HR matters such as holidays and performance

  * Maintaining a safe, compliant, well-organised work environment

Industry Experience:

  * Proven experience running operations in an SME environment

  * Exposure to quality-critical, deadline-driven sectors such as bespoke manufacturing, customised products precision is essential.

Essential Requirements:

  * Proven experience in leading multi-discipline teams

  * Demonstrated success in scaling capacity while preserving or improving quality and delivery performance.

  * Excellent attention to detail, especially around product accuracy, artwork/branding specifics, and quality standards.

  * Strong communication skills and an ability to coordinate workflow across departments.

  * High level of IT proficiency

Desirable Requirements:

  * Experience creating SOPs and operational playbooks

  * Competence in structured process improvement methodologies (Lean, Six Sigma, or equivalent)

  * Track record in businesses where on-time delivery is mission-critical

  * Hands-on experience working alongside production teams, not just managing from a distance

Before You Apply

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Bank details.
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