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Operations Manager

Job Posted: 8 days ago

Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: Exeter, Devon

Expire in: 19 days

Job Description

We are seeking an experienced Operations Manager to lead the delivery of responsive repairs and planned maintenance programmes for the Social Housing sector. This is a key leadership role responsible for ensuring high-quality, cost-effective, and resident-focused services that meet regulatory standards and organisational objectives.
You will oversee day-to-day operations, manage contractor performance, and drive continuous improvement across repairs and maintenance services. The role requires a strong balance of strategic oversight and hands-on operational management, and gives a unique opportunity to grow and develop a business unit, offering a fantastic working environment.

Duties include-
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    Lead and manage the delivery of responsive repairs, voids, and planned maintenance works.
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    Ensure compliance with all relevant health and safety, regulatory, and quality standards.
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    Monitor and improve contractor and supplier performance through robust KPIs and SLAs.
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    Manage budgets effectively, ensuring value for money and cost control.
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    Develop and implement maintenance strategies aligned with asset management plans.
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    Drive service improvements to enhance resident satisfaction and operational efficiency.
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    Lead, motivate, and develop a team of supervisors and operational staff.
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    Handle escalated complaints and complex cases, ensuring timely resolution.
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    Produce performance reports and provide insights to senior leadership.
Skills & Experience
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    Proven experience in an operations or service delivery management role within social housing maintenance ad refurbishment.
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    Strong knowledge of responsive repairs, voids, and planned maintenance programmes.
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    Demonstrable experience managing contractors and large-scale service delivery contracts.
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    Good understanding of health and safety legislation and housing regulations.
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    Excellent leadership, communication, and stakeholder management skills.
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    Strong financial and budget management capability.
  * 
    Results-driven with a focus on continuous improvement and customer satisfaction

Before You Apply

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