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Operations Manager

Job Posted: 10 days ago

Salary: £ 50,000 - 50,000 / Annum
Job Type: Permanent
Location: Romsey, Hampshire

Expire in: 17 days

Job Description

Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients.

Key Responsibilities:

  * Lead, motivate and develop a high-performing healthcare customer service team.

  * Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service.

  * Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes.

  * Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders.

  * Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation.

  * Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements.

  * Support the onboarding of new healthcare professionals and operational growth initiatives.

  * Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes.

  * Monitor operational performance, identifying opportunities to improve efficiency, patient experience, and service quality.

  * Contribute to business performance by supporting productivity, utilisation, capacity planning, and operational targets within a healthcare setting.

Experience and Skills Requirements

  * Previous experience in an Operations Manager, Office Manager, Practice Manager, or Senior Administration leadership role.

  * Demonstrable experience within a healthcare, medical, clinical, or regulated environment.

  * Proven experience leading, developing, and managing teams.

  * Strong organisational and planning skills with the ability to manage multiple priorities within a fast-paced healthcare setting.

  * Excellent communication and stakeholder management skills, with the ability to work effectively alongside clinical and non-clinical teams.

  * Strong IT literacy, including Microsoft Office applications and experience of healthcare management systems or patient databases.

  * A proactive, solutions-focused approach with excellent attention to detail.

  * Experience driving operational improvements, service excellence, and patient-centred outcomes.

Advantageous

  * Experience within private healthcare, professional services, or another highly regulated environment.

  * Knowledge of healthcare compliance requirements, patient pathways, and healthcare service delivery best practice.

  * Experience managing operational change, transformation projects, and process improvement initiatives.

  * Leadership or management qualifications.

  * Experience monitoring KPIs, patient satisfaction metrics, and service performance measures.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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