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Operations Team Leader

Job Posted: a month ago

Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Liverpool, Merseyside

Expire in: 21 hours

Job Description

Operations Team Leader – Permanent – Liverpool – Up to £30k DOE

We are looking for a motivated, proactive, and inspiring Operations Team Leader to join a growing team based in Liverpool. This is an exciting opportunity for an experienced team leader who is passionate about delivering exceptional service, developing high-performing teams, and driving operational excellence.

Reporting to the Operations Manager, you will lead the Case Management department, including Clinical Leads and Case Managers. You will play a key role in creating a positive, high-performing culture where innovation, accountability, and continuous improvement are at the forefront.

Key Responsibilities

  * Lead, motivate, and develop the Operations team.

  * Foster a positive, high-performing team culture.

  * Conduct regular 1:1s and performance reviews.

  * Allocate workloads and oversee daily operations.

  * Monitor productivity, quality, and service standards.

  * Provide coaching, feedback, and resolve team issues.

  * Manage absence procedures, including return-to-work interviews.

  * Set team objectives and monitor progress.

  * Communicate team performance and challenges to the Operations Manager.

  * Drive continuous improvement and process efficiency.

  * Promote a data-driven approach to decision-making.

  * Build positive customer relationships and support service delivery.

  * Lead regular team meetings and encourage effective communication.

  * Identify training and development opportunities.

  * Report on team performance, productivity, and service levels.

  * Support wider business needs as required.

About You

  * Previous experience in a Team Leader or supervisory role.

  * Proven experience managing performance and conducting 1:1s.

  * Strong people management and coaching skills.

  * Able to balance support with accountability.

  * Excellent communication and organisational skills.

  * Proactive with a continuous improvement mindset.

  * Confident using performance data to drive results.

  * Able to build strong relationships across teams.

Excellent benefits on offer!

For further information about this opportunity please call Forrest Recruitment for a confidential discussion – (phone number removed). Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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