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Order Process Coordinator

Job Posted: 7 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Chester, Cheshire West and Chester

Expire in: 21 days

Job Description

Join our client in a varied Order Process Coordinator role, supporting UK and export customers, managing orders and logistics, and helping deliver exceptional service. Perfect for organised, customer‑focused candidates looking to grow in a fast‑paced environment.

Order Process Coordinator
Chester
Salary: Competitive Salary DOE
Contract 12 months

Our client, a respected business within the FMCG/manufacturing sector, is seeking a Customer Services Administrator to support their growing operation. This is an excellent opportunity to join a friendly, collaborative team where your organisational skills and customer focus will make a real impact.

Why join our client?

You’ll be part of a dedicated team, working across customer service, exports, logistics, and internal coordination. With varied daily duties, this role suits someone who enjoys problem‑solving, supporting customers, and ensuring smooth delivery operations.

Key Responsibilities

• Manage and process customer orders accurately and on time
• Support the Sales Team with customer updates and forecasting insights
• Handle payment queries, disputes, and delivery issues
• Maintain high levels of customer service in a cost‑effective manner
• Prepare and manage export documentation
• Plan delivery routes and arrange transport for UK and international orders
• Liaise with vets, import agents, and logistics partners
• Coordinate with production planning on stock and forecasts
• Work with Technical teams on any quality‑related issues
• Share commercial information effectively across internal departments
• Build and maintain strong relationships with logistics providers
• Positively represent the business to customers
• Support Customer Service team processes and improvements
• Escalate issues when needed and communicate clearly
• Organise your workload to achieve agreed objectives

Desirable Attributes

• Experience in customer service within FMCG, manufacturing, logistics, or wholesale
• Strong communication skills
• Solution‑focused, customer‑centric mindset
• Excellent organisational and time‑management abilities

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

About Morgan Jones:

Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms & Conditions as well as the Privacy, Cookie, and Data Retention Policy, which can be found on our website.
Due to the high volume of applicants, we ask that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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