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Part-time Collections Executive

Job Posted: 9 days ago

Salary: £ 180,000 - 250,000 / Annum
Job Type:
Location: Glascote, Staffordshire

Expire in: 19 days

Job Description

Looking for a role that fits around the school run or other commitments? This part-time Collections Executive position offers flexibility, excellent earning potential, and the opportunity to join a friendly, supportive team where your customer service skills will be valued and rewarded.

Salary and Benefits

  * Monday to Friday, 9am to 2.30pm

  * £25,000 salary with realistic OTE of £37,000 in year one (pro rata)

  * Christmas and New Year shutdown

  * Birthday off every year

  * Option to purchase additional annual leave

  * Access to BHSF healthcare

  * Death in service insurance

  * Apprenticeships and training schemes

  * Clear career progression

  * Casual dress days and regular team socials

  * Long service awards

  * Free on-site parking

  * Discounted travel

The Role

As a part-time Collections Executive, you’ll work closely with customers to discuss outstanding balances, resolve account queries, and agree on affordable repayment solutions. This is a customer-focused role where strong communication, empathy, and problem-solving are key.

  * Contact customers regarding outstanding balances and agree on suitable repayment arrangements

  * Deliver exceptional customer service while achieving positive business outcomes

  * Handle inbound customer enquiries and resolve account-related queries

  * Process customer payments accurately and securely over the phone

  * Maintain accurate customer records and update account information in line with company procedures

  * Work towards first-call resolution and customer satisfaction targets

About You

We’re looking for a confident communicator with previous experience in customer service, collections, contact centres, or other outbound telephone-based roles.

  * Previous experience in collections, customer service, debt recovery, or an outbound call environment

  * Strong customer service skills with the ability to build rapport and trust

  * Excellent telephone manner and verbal communication skills

  * Confident negotiating positive outcomes with customers

  * Good IT skills, including Microsoft Office and CRM systems

  * Self-motivated, resilient, and professional when handling challenging conversations

  * Strong attention to detail and organisational skills

If you’re seeking a part-time customer service or collections role with genuine earning potential and excellent work-life balance, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Part-time Collections Executive job near me in Glascote, Staffordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!