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Project Support Officer

Job Posted: 9 days ago

Salary: £ 20 - 22.38 / Hour
Job Type: Contract
Location: Yeovil, Somerset

Expire in: 19 days

Job Description

Our client, a leader in the Defence & Security sector, is seeking a Customer Support Officer on a contract basis. This role primarily involves providing project management and programme management office business analysis of material and configuration data. You will often interact with customers as a project lead, working closely with the Customer Support Manager on related contracts.

Key Responsibilities:

Maintenance and sustainment of project operations
Gaining actionable insights into project interface preferences and intentions
Engaging with stakeholders to ensure performance in terms of cost, quality, and delivery schedule
Managing tasks and schedules, ensuring performance monitoring and reporting
Identifying and mitigating risks impacting project delivery
Reporting progress and ensuring adherence to business processes
Addressing safety and airworthiness issues as raised through customer support activities
Ensuring Statements of Work align with capacity requirements

Job Requirements:

Advanced Excel skills
A positive attitude with strong motivation and commitment
Programme management and planning skills, including schedules, critical path, and risk analysis
Understanding of business service, support organisation, operations, commercial and management structures
Knowledge of logistic support and associated disciplines
Excellent communication and interpersonal skills, including influencing, negotiating, and motivation
Ability to work under pressure and maintain focus
Skills in collecting, collating, analysing, and presenting information
Confidence in establishing and building relationships with stakeholders
Strong problem-solving abilities

Context and Environment:

This is a high-profile, customer-facing role within the Defence & Security sector. You will be involved in:

Commissioned projects
Workshare business support
Business analysis projects

Working Relationships:

You will work closely with:

Customers, as required by the project
Suppliers, if requested
Governmental organisations, as needed
Internal teams within Customer Support & Training and other business stakeholders
If you are an experienced Customer Support Officer with advanced Excel skills and a background in Defence & Security, we would love to hear from you. Apply now to join our client's dynamic team

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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