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Reception Manager

Job Posted: a month ago

Salary: £ 28,750 - 30,250 / Annum
Job Type: Permanent
Location: Ashford, Kent

Expire in: 2 days

Job Description

We are seeking an experienced and personable Hotel Reception Manager to lead a busy and committed front desk team at a popular hotel, located on the outskirts of Ashford, Kent.
The successful applicant should already be experienced leading a hotel reception team, or possess experience gained from a customer facing hospitality environment.
Leading a team of 5, covering both daytime and nighttime operations, your primary objective is to ensure that every guest has the very best of experiences throughout their stay.
Supported by a passionate, knowledgeable, and a stable senior management team who genuinely care for their staff’s wellbeing – this is the right place for someone to come in and have an immediate, positive impact.
As you would reasonably expect, this role covers a night / day shift pattern, covering a 37.5 hour week. Weekend, bank and public holiday work is also expected. Due to the location of the Hotel, your own transport is highly desirable.
Key Responsibilities:
  * Supervise, motivate and train reception staff, ensuring that guest expectations are exceeded from initial booking right through to check out
  * Planning staff rotas, checking guest billings, and ensuring adequate reception cover at all times
  * Handle guest enquiries, complaints and requests with efficiency and courtesy.
  * Manage bookings, check-ins and check-outs, ensuring smooth and accurate procedures
  * Coordinate with other departments, such as Housekeeping, Kitchen, Sales Office to guarantee guest satisfaction
  * Keeping abreast of the local attractions, key events, and ‘What’s on’ in Kent and the surrounding areas
Requirements:
  * Previous experience in hotel reception or front office management
  * A proven ability to keep clam and focused whilst working under pressure
  * Excellent communication and organisational skills
  * Proficiency in hotel management software and MS Office
  * Ability to lead a team and work under pressure
  * A good general knowledge of the local area
Benefits:
  * Competitive salary and bonus scheme
  * Company pension scheme
  * Opportunities for career advancement
  * Staff discounts and perks
  * Free on-site parking
  * Live in accommodation is available (with en-suite room)
If you are passionate about hospitality and thrive in a fast-paced environment, apply today or contact Bright Side Recruitment for an informal chat

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