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Repairs Supervisor - Housing Association

Job Posted: 9 days ago

Salary: £ 39,000 - 39,000 / Annum
Job Type: Permanent
Location: Burnley, Lancashire

Expire in: 18 days

Job Description

As a Responsive Repairs Supervisor, you'll play a key role in ensuring our customers receive a reliable, efficient, and high quality responsive repairs service. You'll lead a team of operatives and contractors, overseeing day to day responsive maintenance activities while maintaining excellent customer satisfaction.

Client Details

Our client is driven by a simple purpose, to make a real difference to people's lives. They provide homes and services that enable individuals and communities to thrive. As part of their continued investment in high quality housing services, they're looking for 2 Responsive Repairs Supervisors to join their team in Burnley.

Description

Supervise and support a team of repairs operatives and subcontractors
Manage and coordinate responsive repairs to ensure timely completion
Monitor performance against KPIs, service standards, and budgets
Carry out quality inspections and ensure compliance with health and safety regulations
Act as a point of escalation for complex repairs and customer concerns
Work collaboratively with internal teams to continuously improve service delivery
Ensure a strong customer-first approach in all aspects of the roleProfile

Proven experience in a repairs or maintenance supervisory role, ideally within social housing
Strong technical knowledge of responsive repairs process
Proven team management skills
Ability to manage workloads, prioritise tasks, and meet deadlines
Strong communication and customer service skills
Good understanding of health and safety legislation
IT literate with experience of repairs or housing management systems 

Job Offer

Competitive salary and benefits package
Opportunities for professional development and career progression
A supportive and values-driven working environment
The chance to make a real impact in local communities

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