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Resident Experience Coordinator
Hours: 14 hours per week
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
The role
We are currently looking to recruit an Resident Experience Coordinator.
Within the role the successful candidate will provide and co-ordinate activities of a social and enabling nature for residents living in our Extra Care Courts.
You will provide assistance, support and encouragement to residents living at the Court, through the provision of a varied programme of activities, while you also review and monitor the service, encouraging user participation and feedback.
Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job profile attached.
We’d love to meet you!
What we’re looking for
The essential requirements for the role include:
* Experience of working with older people and people with disabilities
* Awareness of the needs of older people
* NVQ in health/care (desirable)
* First aid (desirable)
* Basic hygiene (desirable)
* Moving and handling (desirable)
* Prepared to undertake further training where appropriate
The benefits
At Housing 21 we’re proud to be actively recognising the importance of our employees and rewarding them accordingly. You will receive:
* Holiday Pay
* Occupational Sick Pay
* Occupational Maternity Pay
* Health Cash Plan*
* Blue Light Card (offering discounts across retail, hospitality and leisure)
* Car Lease Scheme
* Cycle to Work Scheme
* Employee Assistance Programme
* Training and development
*Health Cash Plan – certain terms will apply
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications 30 April 2026
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointmentDo not include the following in your job application, CV, or cover letter:
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