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Resident Liaison Officer
Job Posted: 9 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Brandon, Suffolk, United Kingdom
Expire in: 19 days
Job Description
CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, we offer responsive repairs, planned maintenance, compliance, decarbonisation and refurbishment solutions nationwide.
CLC is delivering a long-term programme of Kitchens and Bathroom replacement works on behalf of Freebridge Community Housing, working across occupied residential properties. We’re looking for an experienced Resident Liaison Officer (RLO) to support residents and site teams throughout the programme.
This role is critical in ensuring clear communication, managing expectations and supporting residents, particularly those who may be vulnerable, throughout the works.
What You’ll Be Doing
Acting as the primary point of contact for residents during planned refurbishment works
Arranging and attending resident consultation meetings, pre-start visits and ongoing drop-ins
Providing clear, timely and empathetic updates on works, programmes and access requirements
Supporting vulnerable residents, including those living with dementia, ensuring their needs are understood and accommodated
Managing and resolving resident concerns and complaints professionally and sensitively
Liaising closely with site managers, operatives and client representatives to minimise disruption
Maintaining accurate records of resident interactions, feedback and actions
Supporting smooth delivery of works by ensuring resident communication aligns with site activity
This role requires strong interpersonal skills, empathy and the ability to manage challenging situations calmly and professionally.
About You
You’ll bring:
Previous experience as a Resident Liaison Officer within social housing or construction
Experience supporting planned works, particularly kitchens and bathrooms, or refurbishment programmes
A strong, empathetic approach when working with residents, including vulnerable individuals
Awareness of dementia-related challenges and experience supporting residents with additional needs
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
A proactive, solution-focused mindset
A full UK driving licence (essential)
What We Offer
Salary up to £25,000 - £27,500 per annum
Car allowance
Bonus scheme (eligible after 1 years’ service)
Pension scheme and life assurance
25 days’ holiday + bank holidays
Perkbox (discounts, perks & wellbeing offers)
1 paid volunteer day
£2000 refer-a-friend bonus after the referee passes probation
Opportunities for development and progression across Axis CLC
Why Axis CLC
Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us knowBefore You Apply
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