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Resident Liaison Officer

Job Posted: 3 days ago

Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent Contract , Temporary
Location: Portishead, North Somerset

Expire in: 25 days

Job Description

Tenant Liaison Officer (TLO) / Resident Liaison Officer (RLO)
Portishead | Permanent or Long-term Freelance
Recladding & Façade Remediation Project on large apartment blocks
£30,000 to £35,000 (depending on experience) + Package

The Opportunity

We are recruiting for a Tenant Liaison Officer to support residents and site teams on a major occupied residential recladding and façade remediation programme in Portishead.

Working on behalf of an established specialist contractor, you will play a key role in maintaining positive relationships between residents and the project team throughout the delivery of critical building safety improvements.

This is a long-term project involving works to occupied residential buildings, making resident engagement and communication a vital part of successful delivery. You'll be joining a collaborative project team delivering meaningful improvements to residents' homes while helping ensure works are completed with minimal disruption.

The Role

  * Act as the main point of contact for residents, leaseholders and stakeholders throughout the project

  * Provide clear and timely communication on planned works, access requirements and programme updates

  * Build positive relationships with residents and support them through each stage of the works

  * Arrange appointments, consultations, resident meetings and home visits as required

  * Manage enquiries, concerns and complaints professionally and sensitively

  * Liaise closely with site management and subcontractors to ensure resident issues are resolved quickly

  * Maintain accurate records of communications, visits and resident feedback

  * Support customer satisfaction initiatives and project reporting requirements

  * Help minimise disruption and ensure residents remain informed throughout the programme

What We're Looking For

Essential

  * Previous experience as a Tenant Liaison Officer, Resident Liaison Officer or similar customer-facing role within construction, social housing, planned maintenance, refurbishment, regeneration or property services

  * Excellent communication and interpersonal skills

  * Strong organisational and administrative abilities

  * Ability to manage difficult conversations professionally and empathetically

  * Experience working within occupied residential environments

  * Strong stakeholder management and relationship-building skills

Desirable

  * Experience on cladding, façade, remediation, retrofit or fire safety projects

  * Social housing, local authority or residential refurbishment experience

  * Understanding of building safety remediation programmes

  * Experience supporting site teams on live construction projects

What You'll Get

  * Long-term opportunity on a secured programme with approximately two years of work

  * Flexible engagement options including permanent, freelance or temp-to-perm

  * Opportunity to join a growing and well-established specialist contractor

  * Join a high-profile building safety and remediation programme

  * Stable pipeline of future projects

  * Supportive site and management team

  * Competitive salary of £30,000 - £35,000 per annum for permanent candidates

Apply

If you're an experienced Tenant Liaison Officer, Resident Liaison Officer or customer-focused construction professional looking to join a significant residential remediation project, we'd like to hear from you.

Apply today or get in touch for a confidential discussion

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Resident Liaison Officer job near me in Portishead, North Somerset! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!