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Retail Sales Manager

Job Posted: 12 hours ago

Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Kent

Expire in: a month

Job Description

Retail Sales Manager

Location:
          
          Kent

Salary:
          
          £45,000 – £50,000 (DOE) + lucrative commission / bonus structure

Employment Type:
          
          Full-time, Permanent Monday to Friday

About the Client

KBB Recruitment are representing a well-established, high-quality interiors and retail business with over 20 years of industry experience. This is an exciting opportunity to join a reputable company known for delivering premium products, excellent customer service, and strong commercial performance.

About the Role

This role offers the successful candidate the opportunity to lead the retail sales function, driving commercial performance across the showroom while developing and managing a high-performing team. You will take ownership of sales targets, conversion, CRM discipline, and overall showroom standards, ensuring a consistently high-quality customer experience.

This is a hands-on commercial leadership role requiring strong accountability, team management, and the ability to identify and resolve performance issues quickly and effectively.

Key Responsibilities:

Team Leadership & Performance Management

Lead, manage and develop the showroom sales team to consistently high standards

Set clear expectations for performance, behaviour, follow-up and professionalism

Coach team members to improve conversion, product knowledge and sales performance

Address performance issues and inconsistencies promptly

Manage daily showroom structure, cover and organisation

People Management & Standards

Lead and support operational staff including warehouse and delivery teams

Maintain high standards across attendance, attitude, pace and accuracy

Promote a disciplined and accountable working culture

Ensure strong cross-department collaboration (Retail, Projects, Operations, Accounts, Marketing)

Retail Sales Performance

Drive retail revenue and ensure targets are achieved

Monitor conversion rates, margins, average order value (AOV) and pipeline quality

Ensure disciplined follow-up and proactive sales activity

Develop and manage new outbound sales opportunities

Maintain visibility and control of sales performance across the team

Customer Experience & Showroom Standards

Ensure exceptional customer experience across all showroom interactions

Lead by example through personal client engagement and meetings

Manage high-value or complex customer relationships where required

Maintain showroom presentation, displays and product updates to a high standard

Support showroom events and new product introductions

Process, CRM & Operational Alignment

Ensure strict CRM and sales process compliance across the team

Maintain accurate quoting, handover and sales documentation standards

Use data and reporting to manage performance and pipeline health

Provide regular updates and reports on performance and pipeline

Reduce friction between retail, operations and accounts teams

Requirements / Skills:

Proven experience in retail sales management, ideally within KBB, interiors or design-led environments

Strong commercial awareness with experience of working to targets

Confident leadership style with the ability to motivate and develop a team

Highly organised with strong attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strong CRM and process discipline

Customer-focused with excellent communication skills

Ability to identify issues early and take decisive action

What’s on Offer:

Competitive salary of £45,000 – £50,000 DOE

Lucrative commission / bonus structure

Full-time, permanent position

Opportunity to lead a key retail function within a well-established business

Strong focus on professional development and team leadership

Supportive and collaborative working environment

Long-term career progression opportunities

How to Apply

To apply, please send your CV and a brief covering note to
          
          or contact Amber on (phone number removed).

KBB Recruitment are acting as the employment agency for this position

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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