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Sales Advisor

Job Posted: 8 days ago

Salary: £ 25,700 - 25,700 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne & Wear

Expire in: 20 days

Job Description

Respond to all sales enquiries (phone, email etc) with pace and professionalism.

  * Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs.

  * Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.

  * Identify and present upsell opportunities such as:

      * complementary equipment

      * longer rental terms

      * higher-spec or sustainable alternatives

  * Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.

Order Conversion & Coordination:

  * Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.

  * Use availability dashboards and internal systems to ensure product availability and seamless order flow.

  * Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time.

  * Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.

Customer Engagement:

  * Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.

  * Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.

  * Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.

General:

  * Comply with all company policies and procedures

  * Always uphold the company vision & values.

  * Comply and adhere to all SHEQ directives and processes.

  * Carry out any other reasonable duties as requested

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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