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Second Line IT support

Job Posted: 12 hours ago

Salary: £ 170 - 180 / Day
Job Type: Contract
Location: Wokingham, Berkshire

Expire in: a month

Job Description

About the Role

As a Technical Services Support Officer, you will:

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    Assist with the in-place upgrade from Windows 10 to Windows 11, ensuring minimal disruption to staff across the organisation.

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    Support the wider deployment of new PCs as part of the Technology Refresh strategy.

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    Provide helpdesk cover, responding to customer issues promptly and professionally.

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    Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction.

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    Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels.

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    Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications.

About You

We are looking for a candidate who:

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    Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project.

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    Possesses strong technical troubleshooting skills and a customer-focused approach.

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    Communicates clearly and confidently with users of all technical abilities.

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    Enjoys working in a fast-paced environment and can manage multiple priorities effectively.

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    Works well both independently and as part of a collaborative team

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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