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Secure Communications Service Manager

Job Posted: 38 minutes ago

Salary: £ 48.84 - 49.84 / Hour
Job Type: Contract
Location: Stevenage, Hertfordshire

Expire in: a month

Job Description

Our client has an opportunity for a Secure Communications Service Manager to join them on a contract basis for 12 months with possible extension.

Role: Secure Communications Service Manager
 Location: Stevenage - 4 days as a minimum on site per week
 Hourly Rate: £48.84 via Umbrella, inside Ir35
 Clearance: DV Clearance required prior to starting

What you'll be doing:

Lead and manage incident management within the environment
Lead and manage continuous service improvement activities within the environment
Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers
Lead and manage request management within the environment
Lead and manage change management activities within the environment
Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment
Ensuring service availability levels of the environment and services within the environment are achieved meeting the customer need
Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers
Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations
Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management
Governance of vulnerability management and patching schedules within the environment
 Requirements:

DV Clearance
Broad knowledge of VDI Environment/Technology and Windows OSIf you are interested in applying for this position and you meet the requirements, please apply!

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