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Senior Accommodation Support Officer

Job Posted: 6 days ago

Salary: £ 26,150 - 32,668 / Annum
Job Type: Permanent
Location: LA1 9SG

Expire in: 22 days

Job Description

Job Role: Senior Accommodation Support Officer
 Location: Lancashire (Working across custodial and community settings)
 Salary: £26,150 - £32,668 per annum (Dependent on Experience)
 Contract: Permanent, full-time (37 hours per week, Monday-Friday)
  
 Role Overview
 We are recruiting a confident and experienced Senior Accommodation Support Officer to lead and support a team delivering high-quality housing and resettlement provision across custodial and community settings in Lancashire.
 As a Senior Accommodation Support Officer, you will provide leadership, coaching, and day-to-day guidance to a team of Accommodation Support Officers, ensuring consistent delivery against contractual targets and service standards. Alongside your leadership responsibilities, you will manage a small caseload of complex participants, providing specialist housing advice and support to enable sustainable accommodation outcomes. This is a key role within the service, requiring strong knowledge of housing legislation, excellent stakeholder engagement skills, and the ability to drive quality and performance across a busy and dynamic resettlement environment.
  
 Key Responsibilities
 Team Leadership & Development
  
Staff Guidance: Lead, support, and inspire a team of Accommodation Support Officers across the region. 
Performance Coaching: Provide regular supervision, coaching, appraisals, and ongoing development support to your team. 
Culture & Standards: Promote a high-performance, learner-focused team culture that values continuous improvement. 
Best Practice: Deliver workshops and internal guidance to improve standards of practice, utilizing observations and structured feedback.  Service Delivery & Case Management
  
Complex Caseloads: Manage a small, specialized caseload of complex or high-risk participants, delivering expert housing advice and support. 
Target Achievement: Monitor, manage, and drive team performance to ensure all contractual targets and key performance indicators (KPIs) are met. 
Stakeholder Liaison: Build and maintain strong working relationships with landlords, housing associations, local authorities, prison staff, and probation services. 
Legislative Compliance: Ensure all advice and support delivered by the team complies with current housing legislation and homelessness duties.  Quality Assurance & Administration
  
Audit & Compliance: Conduct quality audits on case notes, support plans, and risk assessments to ensure regulatory and operational compliance. 
System Accuracy: Ensure all electronic data and computer-based information systems are maintained accurately and in a timely manner. 
Risk & Safeguarding: Oversee effective risk management and co-ordination across the team, ensuring a strong focus on safeguarding vulnerable adults. 
Continuous Improvement: Proactively identify service gaps and contribute to the development of localized housing and resettlement strategies.  Essential Criteria
  
Leadership Background: Proven experience leading, supervising, or mentoring staff within a supportive or target-driven environment. 
Housing Expertise: Strong, demonstrable knowledge of housing legislation, homelessness advice, and local authority housing pathways. 
Sector Experience: Significant experience working within criminal justice, housing support, or social care settings. 
Case Management: Confident managing complex, high-needs, or high-risk cases with a structured approach. 
Communication: Excellent communication, negotiation, and stakeholder engagement skills. 
Logistics: Full UK driving licence with access to a vehicle, and flexibility to travel across custodial and community sites in Lancashire.  Desirable Criteria
  
Cross-Service Work: Experience working seamlessly across both custodial (prison) and community-based environments. 
Workshop Delivery: Prior experience planning and delivering housing-related training, workshops, or group interventions. 
Qualifications: A relevant professional qualification in housing, social care, management, or criminal justice.   
 Personal Attributes
  
Leadership Style: Confident, inspiring, and collaborative leader who takes accountability for team outcomes. 
Resilience: Exceptionally resilient, adaptable, and capable of managing competing priorities calmly. 
Mindset: Proactive, solution-focused, and deeply committed to supporting positive change and reducing reoffending rates.  Benefits & Package
  
Annual Leave: 25 days annual leave plus Bank Holidays, an additional paid day off for your Birthday, and the operational option to purchase additional leave days. 
Volunteer Support: 2 paid volunteering days per year. 
Pension Scheme: Workplace pension scheme with a 10% total matching framework (5% Employee / 5% Employer). 
Healthcare & Protection: Comprehensive Healthcare Cash Plan alongside 3x salary life assurance cover. 
Financial Well-being: Annual salary reviews and a refer-a-friend incentive scheme. 
Perks & Discounts: Access to extensive retail discounts, shopping cashbacks, and employee well-being benefits.   
 How to Apply
 If you are an experienced leader looking to make a meaningful difference as our Senior Accommodation Support Officer in Lancashire, please get in touch.
 To apply or request further information regarding this position, please contact:
  
Contact: Robert Rowe 
Phone: (phone number removed) 
Email: (url removed)

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