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Senior Customer Service Executive

Job Posted: 8 days ago

Salary: £ 14.5 - 14.5 / Hour
Job Type: Temporary
Location: Preston, Lancashire

Expire in: 19 days

Job Description

Temporary Senior Customer Service Executive Temporary on going Monday to Friday £14.50 per hour

My client is seeking a proactive and experienced Senior Customer Service Executive to join our team on a temporary basis. Reporting directly to the Customer Service Manager, this role is key to maintaining the exceptional service standards we are proud to deliver to our customers.

This is a fast-paced, customer-focused position, ideal for someone who thrives on delivering outstanding support and enjoys working in a dynamic operational environment.

Key Responsibilities

Deliver excellent customer satisfaction through professional and responsive support
Manage incoming customer enquiries via phone and email, ensuring timely and effective responses
Process customer orders accurately and efficiently
Develop a strong understanding of our products and services
Record non-conformities and produce system reports
Communicate and coordinate effectively with colleagues across the business
Support the Customer Service Manager and Business Development Manager with additional tasks as required
Occasionally deputise for the Customer Service Manager

Requirements

Proven experience in a customer service role
Strong experience handling customer enquiries via phone and email
Excellent written and verbal communication skills, with the ability to convey information clearly
Adaptable and able to respond to a variety of customer needs in a changing business environment
Strong teamwork skills, with the ability to also work independently
Proficient in Microsoft Office (Excel, Word, Outlook)
Ability to work under pressure and effectively prioritise workload

About You

You are passionate about delivering excellent customer service and take pride in going the extra mile. You are organised, adaptable, and confident communicating with customers and colleagues alike. A positive, team-oriented approach is essential, along with the ability to remain calm and focused in a busy environment.

Brook Street NMR is acting as an Employment Business in relation to this vacancy

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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