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Senior Recovery Claims Handler

Job Posted: 20 minutes ago

Salary: £ 28,000 - 33,000 / Annum
Job Type: Permanent
Location: Bolton, Greater Manchester

Expire in: a month

Job Description

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent.

If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one.

What you'll be doing:

- Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters

- Act as a technical referral point and support coaching of less experienced colleagues

- Deliver excellent customer service, handling queries and complaints professionally

- Assess claims accurately and escalate any suspected fraud or irregularities

- Handle all claims in line with FCA, FOS, GDPR and internal compliance standards

- Maintain accurate records and support reporting and KPI tracking

- Work collaboratively with colleagues and Team Leaders to manage workload and service levels

- Support continuous improvement and contribute to team objectives

What you'll bring:

- Substantial experience in technical motor recovery claims, including complex settlement negotiations

- Clear, confident communication, written and verbal, with a customer-focused approach

- Calm under pressure, able to prioritise and meet deadlines

- Strong knowledge of FCA, FOS and recovery claims regulations

- Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs

- CII Certificate held or in progress preferred - completion supported

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available

- Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping

- Holiday sell scheme and contributory pension

- Support with industry-relevant qualifications

- A cash bonus for going above and beyond

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme

- Discounted sports and social activities, and trained mental health and first-aid staff on-site

If this sounds like you, apply now with your CV

Before You Apply

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Looking for your next career move? Join a top company hiring Senior Recovery Claims Handler job near me in Bolton, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!