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Senior Service Advisor

Job Posted: 8 days ago

Salary: £ 30,000 - 42,000 / Annum
Job Type: Permanent
Location: Ipswich, Suffolk

Expire in: 19 days

Job Description

Senior Service Advisor

Location: Ipswich
Salary: £30,000 – £36,000 Basic | £38,000 – £42,000 OTE
Hours: Monday–Friday 8:00am – 5:30pm
Weekends: 1–2 Saturdays per month (rota basis)

🧾 The Role

We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich.

This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.

🔧 Key Responsibilities

  * Act as the lead contact for service customers

  * Support and mentor junior Service Advisors

  * Handle customer complaints and escalations

  * Upsell additional work, services, and products

  * Manage daily bookings and workshop diary

  * Liaise between customers and the workshop

  * Ensure high levels of customer satisfaction (CSI)

  * Drive aftersales revenue and efficiency

✅ Requirements

  * 2–4+ years’ experience as a Service Advisor

  * Previous senior / team leader experience (or ready to step up)

  * Strong customer service and sales ability

  * Experience using systems like Kerridge / Pinnacle (preferred)

  * Ability to work in a fast-paced dealership environment

  * Full UK driving licence

💰 Package & Benefits

  * £30k–£36k basic depending on experience

  * £38k–£42k realistic OTE

  * Bonus scheme (monthly + CSI-based)

  * Manufacturer training

  * Career progression opportunities

  * Pension & staff discounts

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Senior Service Advisor job near me in Ipswich, Suffolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!