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Senior User Researcher

Job Posted: 4 days ago

Salary: £ 44,241 - 44,241 / Annum
Job Type: Permanent
Location: Southampton, Hampshire

Expire in: 24 days

Job Description

Senior User Researcher

Maritime and Coastguard Agency

Apply before 11:55 pm on Sunday 6th September 2026

📍 Location: Southampton (This role is suitable for hybrid working)

💷 Salary: £44,241 - A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

The MCA Digital and Technology function delivers world-class services through technology innovation, strategic transformation, and customer-focused solutions. The Digital and AI team leads the Agency's digital, AI, and innovation strategies, while the User-Centred Design team ensures services are designed around user needs and business objectives. Through expert user research and service design practices, they help create accessible, effective, and user-focused digital services that support the MCA's mission and deliver meaningful outcomes.

The Senior User Researcher leads the planning, design, and delivery of user research to understand user needs, shape services, and inform policy, strategy, and product development. Working within multidisciplinary teams, they champion the voice of the user, ensuring services are accessible, intuitive, and aligned with GDS standards. They manage supplier research outputs, influence decision-making through evidence-based insights, and help deliver inclusive digital services that meet both user and business needs.

Top Responsibilities

  * Responsible for leading user research that helps shape digital experiences across complex service areas.

  * Generate insights gained from research into formulas to increase the understanding of user needs by developing user personas, journey maps, stories and other artifacts.

  * Understand and engage with end users and target audiences to gather information about their needs and how they interact with products and services, to discover what requires research, design, usability testing and continuous improvement.

  * Evaluate qualitative and quantitative research to uncover user needs and behaviours.

  * Confidently present and promote findings to set out robust and actionable recommendations for services.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

  * Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

  * 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

  * 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

  * Access to the staff discount portal.

  * Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

  * Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

  * 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

  * Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

  * Previous experience of leading, planning, designing, and conducting appropriate user research in an AGILE project environment

  * Experience in analysing both quantitative and qualitative data to produce user experience artifacts

  * Strong understanding of user-centred practices

  * Awareness of the importance of inclusive research

How to Apply

👉 Read the full description and apply at CS Jobs using the link provided.

This vacancy closes at 23:55 on Sunday 6th September

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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