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Service Administrator

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Buckinghamshire

Expire in: 16 days

Job Description

NEW VACANCY! (PK9203)

SERVICE ADMINISTRATOR

BUCKINGHAMSHIRE - COMMUTABLE FROM HERTS, BEDS & NORTHANTS

Basic Salary £33K + Attractive Benefits Package

Holiday: 33 Days annual leave including bank holidays

Hours: 8:30am - 5:30pm

Our client is a market leader in food packaging systems and solutions. Currently they are recruiting for an additional Service Administrator. As part of the Service team, the responsibilities for this role are key to the day to day running and growing of the service business. Experienced in your field, you will provide 'first class' service to a number of stakeholders including UK based customers and service operations. This is an office based position.

Your tasks

Spare parts administration - generating quotations in SAP
Taking spare part order requests from customers and Engineers
Answering phone calls from internal and external customers
Placing spares orders with suppliers and maintaining relevant minimum stock levels
Proactively sell spares to increase spares turnover
Invoicing service orders
Invoice queries
Uploading invoices and relevant documents to customer online portals
Daily reports to identify and correct orders stuck in error queues
Weekly (or at request) revenue reports for the Service Director
Key account monthly invoicing and asset list maintenance and management
Ad hoc customer reportsYour profile

Customer focus with excellent customer service experience
Effective communication skills both oral and written
Be a confident problem solver
Multitask
Experience of a performance managed environment, including working to SLA's and achieving KPI's
Ability to work well under pressure
Organised with a good attention to detail
Team Player
Confident with Microsoft packages, particularly Excel
Proficient in SAP and CRM System
Works hard to sustain team performance by encouraging others
Actively shares knowledge with the team
Builds trust through contact, helpfulness, and consistency of behaviour
Adheres to company processes, procedures, and accuracy of administration to achieve results for the team
Takes personal responsibility for activity that will benefit the team
Remains calm under challenges, with the ability to explain their position when asked
Able to assert self positively without disrupting performanceOur client combines the traditional values of a family-run business with the international career development opportunities of a globally active organisation. This unique approach is something the company look forward to expanding further together with you

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