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Service Administrator

Job Posted: 16 days ago

Salary: £ 27,000 - 30,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 11 days

Job Description

Service Administrator
Manchester
£27,000 - £30,000
Permanent

Role Overview

An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments.

Key Responsibilities

  * Process and review service jobs, ensuring all documentation is complete prior to invoicing

  * Maintain accurate service records and monitor Work in Progress (WIP)

  * Raise and issue invoices accurately and within required timescales

  * Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation

  * Resolve invoice queries and provide professional customer support

  * Maintain accurate records within internal systems and shared inboxes

  * Provide telephone and administrative support to customers and colleagues

  * Prepare quotations for service agreements and maintain contract documentation

  * Coordinate jobs and schedules with external contractors and suppliers

  * Review supplier invoices and update purchase orders where required

  * Produce service-related reports and assist with month-end administration

  * Support continuous improvement within service administration processes

Skills & Experience

Essential

  * Previous administration, service coordination, or invoicing experience

  * Strong attention to detail and organisational skills

  * Good working knowledge of Microsoft Office, particularly Excel and Outlook

  * Ability to manage multiple tasks in a fast-paced environment

  * Strong communication skills and a proactive approach

Desirable

  * Experience within engineering, automotive, service, or dealership environments

  * Familiarity with ERP or service management systems

Personal Qualities

  * Professional and confident communicator

  * Resilient and able to remain calm under pressure

  * Comfortable dealing with engineers, tradespeople, contractors, and suppliers

  * Team player with a positive and adaptable attitude

  * Customer-focused with the ability to prioritise workload effectively

Apply now or contact Lynsey at Key Recruitment for further information

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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