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Service Charge Analyst

Job Posted: 2 hours ago

Salary: £ 29 - 29 / Hour
Job Type: Contract Temporary
Location: Birmingham, West Midlands (County)

Expire in: a month

Job Description

Belmont Recruitment are currently looking for a Service Charge Analyst to join Southern Housing on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

  * 

    Accurately calculate, construct and issue all estimated and actualised service charges, ensuring full compliance with legal requirements, contracts, policies and procedures.

  * 

    Manage complex service charge cases, providing an expert, customer-focused service to residents and stakeholders.

  * 

    Resolve complex customer queries, working with internal teams to address complaints, disputes and cases of dissatisfaction.

  * 

    Support the development, implementation and embedding of new systems and processes that drive service charge transformation.

  * 

    Work proactively with service charge managers to support the integration of two legacy systems and legacy stock, helping to establish consistent, standardised practices.

  * 

    Review and maintain operational procedures to ensure full recovery of service chargeable expenditure.

  * 

    Build and maintain strong business partnering relationships with budget holders and service managers to support accurate cost allocation and effective service charge setting.

Requirements:

  * Previous experience of handling service charges

  * Home ownership understanding

  * Ability to reconcile accounts

Please apply with an up to date CV ASAP if this role would be of interest to you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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