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Service Co-ordinator

Job Posted: a day ago

Salary: £ 26,000 - 32,000 / Annum
Job Type: Permanent
Location: SG13, Hertford, Hertfordshire

Expire in: a month

Job Description

Key Responsibilities

  * Service Coordination: Receive and log service requests via phone/email, cross-reference with existing quotes, dispatch engineers or third-party providers, and request technical support where necessary.

  * Small Works Management: Assist with the quoting, management, processing, and delivering of Small Works Projects (up to £25k in value).

  * Scheduling: Organise engineer attendance in line with client expectations and service level agreements (SLAs). This is working with both UK Engineers and Local Service Partners globally.

  * Client Communication: Keep clients informed throughout the service/small works request lifecycle and ensure accurate records are maintained in Salesforce.

  * End-to-End Case Management: Manage each service request from initiation to closeout and invoicing, including quoting for any required follow-up work.

  * Invoicing & Compliance: Ensure timely and accurate invoicing. Follow up on purchase orders and client approvals.

  * Internal & External Meetings: Attend service review meetings and, where needed, client service reviews to provide updates on open jobs.

  * Relationship Building: Build strong working relationships with clients, subcontractors, and colleagues across the business. Provide cover for the International Service manager were required.

  * Health & Safety: Request RAMS and permits as needed from our H&S team.

About You – Skills, Experience & Attributes

  * Previous experience in a similar service coordination or administrative role

  * Advantageous: Background in the electronic security industry and understanding of security systems

  * Preferred: Experience working with international clients and managing communications across multiple time zones

  * Highly organised with excellent attention to detail

  * Strong verbal and written communication skills

  * Confident in Microsoft Word, Excel, and business software

  * Able to prioritise, multitask, and work under pressure

  * Bonus: Experience with Salesforce

Driving Licence: Preferred

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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