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Service Coordinator

Job Posted: 13 days ago

Salary: £ 29,000 - 30,000 / Annum
Job Type: Permanent
Location: Caerphilly, Caerphilly County Borough

Expire in: 15 days

Job Description

Service Coordinator

Location: Caerphilly
Salary: £30000

Hours: Monday to Friday | Office-Based | 08:30–17:00

We are currently looking for a proactive and well-organised Service Coordinator to join a busy and fast-paced team. This role would suit someone who enjoys coordinating people, processes, and communication while delivering a high level of service.

Key Responsibilities:

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    Act as a key point of contact for clients, engineers, suppliers, and subcontractors

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    Manage inbound calls and emails in a professional and efficient manner

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    Provide regular job updates and progress reports to customers

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    Maintain accurate and up-to-date system records

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    Plan, schedule, and monitor daily workloads for engineers

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    Book appointments for smaller contracts and ad-hoc works

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    Complete helpdesk administrative tasks, including processing orders and spare parts

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    Raise purchase orders for suppliers and subcontractors

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    Produce accurate invoices for completed works

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    Monitor KPIs and support SLA performance

What We’re Looking For:

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    Previous experience in a similar coordination or FM environment is desirable

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    Good understanding of scheduling, workflows, and service delivery

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    Strong organisational and communication skills

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    Confident using office systems and scheduling software

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    Ability to prioritise workload and work well under pressure

Please get in touch or send your CV for more information

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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