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Service Coordinator

Job Posted: a month ago

Salary: £ 35,000 - 43,000 / Annum
Job Type: Permanent
Location: Yeadon, City and Borough of Leeds

Expire in: 7 hours

Job Description

Service Coordinator
Location: Yeadon, Leeds (Office Based)
Salary: £35,000 to £43,000 + excellent benefits
Hours: Monday to Friday, full time
We are recruiting on behalf of a well-established and growing business based in Leeds for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.
Responsibilities
  * 
    Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
  * 
    Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
  * 
    Maintain and update service systems, including service agreements, asset records and service data
  * 
    Support service reporting by maintaining KPI data and preparing information for internal meetings
  * 
    Assist with coordinating service operations and supporting the Service Manager with administrative tasks
  * 
    Maintain accurate service records and ensure systems are kept up to date
  * 
    Support improvements to service administration processes and maintain relevant documentation
  * 
    Build effective working relationships with engineers, customers and internal teams
About You
  * 
    Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
  * 
    Highly organised with strong administrative skills and excellent attention to detail
  * 
    Confident managing multiple queries and tasks simultaneously
  * 
    Comfortable handling customer enquiries via phone and email
  * 
    Experience maintaining systems and accurate records
  * 
    Comfortable working with internal reporting and KPI data
  * 
    Strong communication skills with the ability to prioritise workload in a fast-paced environment
For more information or to apply for this Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided

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