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Service Coordinator

Job Posted: a day ago

Salary: £ 30,000 - 40,000 / Annum
Job Type: Permanent
Location: Pudsey, City and Borough of Leeds

Expire in: a month

Job Description

Service Coordinator - Pudsey - Paying 30 - 40k depending on experience + Career Progression + Benefits

My client a well established Manufacturer based in Leeds are looking for a Service Coordinator to add to their team. This is a key role supporting service operations, ensuring customers receive a seamless and professional experience from initial enquiry through to resolution.

Responsibilities as the Service Coordinator:

  * Act as the first point of contact for customer enquiries via phone and email and video

  * Coordinate service requests, engineer schedules, and job updates

  * Maintain accurate records of all interactions within the CRM system

  * Prepare quotes for repairs, breakdowns and equipment upgrades

  * Liaise with internal teams including engineering, logistics, and procurement

  * Monitor job progress and ensure timely resolution of issues

  * Build strong relationships with customers to support repeat business

  * Support continuous improvement of service processes and workflows

  * Refer to and interpret engineering drawings

  * Prepare RAMS for site visits

  * Assist field service engineers with technical queries and troubleshooting

Experience as a Service Coordinator:

  * Background in Mechanical Engineering (Electrical is desirable but advantagous)

  * Strong technical administration skills with attention to detail

  * Ability to read and interpret engineering drawings

  * Experience using CRM systems, Microsoft Office, Excel (Hubspot or Microsoft Dynamics)

  * Ability to prioritise workload in a fast-paced environment

Desirable experience as the Service Coordinator:

  * Knowledge of spare parts management and service planning

  * Familiaritry with SOPS

  * Expereince with steam systems, pressure vessels, and captial equipment is highly desirable

  * Experience with LEAN methodolgies or continus improvement inititaves

  * Multilingual would be an advantage

Benefits you will receive as the Service Coordinator:

  * Half day finish on a Friday at 12:00pm

  * Holiday: 5 weeks annual leave plus bank holidays.

  * Bonus: Company-wide profit-sharing scheme

  * Pension scheme with up to 6% employer contribution

  * Life Insurance: 2 x annual salary

  * On-site parking

  * Private dental and medical insurance

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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Looking for your next career move? Join a top company hiring Service Coordinator job near me in Pudsey, City and Borough of Leeds! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!